Your business is unique — your cover should be too.

The following Terms of Business Agreement sets out the basis on which Reli Risk Solutions Ltd will provide business services to you as a commercial client of the firm.

Please contact us immediately if there is anything in these terms of business which you do not understand or with which you disagree. We are happy to answer any questions and willing to explain these terms and the reasons for them.

YOU ARE DEEMED TO HAVE ACCEPTED THESE TERMS OF BUSINESS UNLESS YOU ADVISE US

OTHERWISE WITHIN 7 DAYS OF RECEIPT.

Contact details:

Appointed Representative:

Reli Risk Solutions Limited

54B School Lane
Sprowston
Norwich
NR7 8TQ

T: 07814 775 444

E: ian.limeburner@relirisksolutions.co.uk

FRN: 1053109

Our Principal:

Acrisure Eleven Network Limited

Hanover House
30-32 Charlotte Street
Manchester
M1 4FD

T: 0161 300 6666

E: brokingteam@eleven-network.co.uk

FRN: 314593

About us

Reli Risk Solutions Limited is an appointed representative of Acrisure which is directly authorised and regulated by the Financial Conduct Authority as an insurance intermediary.

You can check these registration details for us and our Principal online using the Financial Services Register at:

https://register.fca.org.uk/s/  or by contacting the FCA Consumer Helpline on 0800 111 6768. 

Our Principal is authorised by the FCA for credit broking when arranging insurance premium finance.

Our scope of service

We are permitted to arrange, advise on, deal as an agent of insurers and clients, assist in claims handling, in respect of non-investment insurance policies. As our client, we generally act on your behalf in arranging your insurance, but we’ll make clear at the outset whether we are acting for you or, for the insurer, in a specific circumstance.

We do not act for you on behalf of, or as agent for, any third party; any insurance products are offered to you as the policyholder only.

We are open market brokers offering a wide range of insurance products. We have access to leading insurers and we are not tied to any specific insurer(s). When we arrange your insurance, we’ll inform you of the nature of the services we will provide to you. This will usually be either:

(a) a personal recommendation to buy the policy, based on a fair and personal analysis of the mar

(b) a personal recommendation to buy a policy we select from one or more insurance undertakings (not based on a fair and personal analysis of the market) in which case we will provide the names of those insurance undertakings.

(c)information about a policy from one or more insurance undertakings without giving you advice or a personal recommendation, in which case we will provide the names of those insurance undertakings.

(d) advice only, with or without a personal recommendation

Your duty of disclosure

Consumers

You must take reasonable care not to make any misrepresentation to the insurer. This means that all the answers you give and statements you make as part of your insurance application, including at renewal and if/when any amendment to your policy is required, should be honest, complete, up to date and accurate.

If you deliberately or carelessly misinform the insurers, this could mean that part of or all a claim may not be paid, it may invalidate the rest of your policy without any refund of any premium paid, and may affect your ability to get insurance cover in future.

Non-consumer customers

Where we arrange insurance wholly or mainly for purposes related to your trade, business, or profession, you have a duty under The Insurance Act 2015 to make a fair presentation of the risk. This means that you must disclose every material circumstance which you and/or your senior management and/or anyone responsible for arranging your insurance know or ought to know.

Alternatively, you must disclose enough information which would put the insurer on notice that they need to make further enquiries for the purpose of revealing those material circumstances. You are expected to carry out a reasonable search to make a fair presentation of the risk and will be deemed to know what should reasonably have been revealed by the search.

Your duty of fair presentation applies at all times in all dealings with us and/or your insurer, including at the start of the policy, at renewal and when any variation of the policy is arranged. If you fail to make a fair presentation, the insurer may refuse to pay your claim or reduce the settlement amount, depending on the circumstances.

Conditions precedent

You must pay particular attention to any conditions precedent that appear in the policy. If you are unable to comply with any such conditions, the insurer will not come on risk and this will invalidate your policy, cover may lapse (in whole or in part) and the insurer may not be liable for any loss(es) that may occur.

If any premium is not paid on time (in whole or in part), your policy may be invalidated and/or cancelled.

How to cancel

Please contact us immediately if you wish to cancel any insurance policy we have arranged for you. If you are dealing as a consumer, you may have a right to cancel a policy without additional charge within the first 14 days.

Please refer to your policy summary or your policy document for further details on your cancellation rights. If you cancel within this initial cancellation period (where this applies), where you have paid your premium in full, in advance, you will receive a proportionate refund of premium from the insurer to reflect their time on risk from policy inception to cancellation. For premiums paid by instalments, you will only receive a pro-rated refund against part premiums paid, and administration charges may exceed refunds payable to you (in which case, a further payment from you may be required).

Insurers may make an administrative charge for cancellation. We may also charge an amount which reflects the administrative costs of arranging and cancelling the policy. Charges not already paid will be deducted from any pro-rated premium refunded to you.

If you cancel after the initial cancellation period, you may not receive a pro-rata return of premium, depending upon the practice of the insurer. Your policy wording will state the return premium that will be granted, depending on when you cancel your policy.

Upon cancellation of the policy, all fees charged by us or third parties for inception, renewal or mid-term adjustments remain payable in full, if not already paid. All commission earned by us prior to cancellation of the policy is also retained.

Refunds shall typically be made to you via the same method of payment in which the premium was paid to us, in the currency in which the premium was paid. However, we may require bank details to make refunds via BACS if needed.

Details of all the amounts we charge will have been provided to you either before you accepted the policy or notified to you when you cancel the policy.

Protecting your information

Any personal data we obtain in connection with our services to you shall be processed in accordance with our Privacy Notice. Please read our Privacy Notice carefully which can be found at our website at https://eleven-network.co.uk/privacy/ and contact us immediately if you have any queries. If you are not sure about how we process your personal data, you must not provide your personal data to us until you have received the required clarification. You must direct all relevant data subjects to our privacy notice, and you must ensure that you have the necessary permissions and procedures in place to ensure compliance with applicable data protection laws prior to sharing such personal data with us.

We require your personal data to broker your insurance policy. Your personal information includes all the details you have given us to process your insurance policy (we will not ask for more information than is necessary). Personal data may be shared with third parties (including other group companies) in accordance with our privacy notice, including where required to do so for us to provide, manage and improve our services and those of the wider group, or where we have appointed third parties to manage our business, in accordance with this TOBA and/or applicable law. Your data may be transferred outside the UK. We will not sell, rent or trade your data with any third party under any circumstances.

Such personal data will also be used to manage future communications between you and us. Where you have agreed, or as otherwise permitted by applicable data protection laws, such personal data will be used to provide you with further information about our wider products and services.

How to claim

Please refer to your policy summary or your policy document if you need to notify us of any claim at any time. You should contact us or the insurer directly as soon as you become aware of any incident which could give rise to a claim. Failure to promptly notify could invalidate or delay the processing of any claim. If in doubt about whom you should contact, or if you require our assistance in relation to a claim or potential claim please contact us on the details provided within this TOBA.

Our fees and charges

We may charge you for the work incurred in handling your insurances.  Exact amounts that we receive are available on request.

The remuneration we receive comprises either a fee or a brokerage (paid as a % of the insurance premium paid or payable to your insurer) or a combination of the two. These charges apply if you instruct us to arrange insurance, carry out a mid-term adjustment, renewal, cancellation or other work on your behalf. Any additional charges, if applicable, will always be agreed in advance.

We may also make individual administration charges to cover costs associated with administering insurance. Such charges will be notified to you in your quote letter, or otherwise before you become liable to pay them. We may also receive payments from insurers for work transferred to us, which we do on their behalf (i.e. binding cover, producing and issuing policy documents and settling claims). We may also receive payments for providing consulting, data analytics and other services from time to time.

We may also receive payments from third parties in connection with arrangements such as premium finance facilities.

If you pay your premium by instalments, we shall inform you of any additional fees, charges, or interest as part of your credit arrangements.

Our earnings

In return for placing business with insurers, underwriters or other product providers, we receive earnings from them which is calculated as a percentage of the premium payable to such product provider in relation to your policy, in the form of commission and/or brokerage.

When we sell you a policy the insurer pays us a percentage commission from the total premium that you are charged. If the type of policy we sell reaches specific profit targets, the insurer may also pay us an additional “profit” bonus. In some cases we do not receive any commission and will charge a fee for the services provided.

You may, at any time, request information regarding any commission which we may have received from placing your insurance business or arranging premium finance.

Please be assured that at no time will the way in which we are remunerated conflict with our responsibilities to meet your needs and treat you fairly.

Protecting your money

Prior to your premium being forwarded to the insurer (or forwarded to you in the event of a premium refund) Our Principal will generally hold your money as an agent of the insurer with which we arrange your insurance. Where Our Principal holds the premium as the agent of the insurer it is regarded as received by the insurer.

If Our Principal is not acting as an agent of the insurer when in receipt of your premium, it shall be held as client money in trust for you within a client bank account with an approved bank. The Principal’s client bank account(s) may contain other clients’ money and money it holds as an agent of insurers. In line with strict FCA rules, the client bank account(s) is/are rigorously monitored to segregate and safeguard client money. Our Principal reserves the right to retain interest earned on its client bank accounts.

Our Principal can advance credit to other customers from monies it holds in a non-statutory trust client bank account. A copy of the trust deed under which the non-statutory client bank account has been established is available on request.

Your premiums may be transferred to the insurer through another party, such as a broker or underwriting agent for effecting a transaction.

By accepting this TOBA, you agree to us and Our Principal handling your money in this way. Please notify us immediately if you have any objection or query.

Limitation of liability

Our total aggregate liability to you arising under or in connection with this TOBA, including liability in contract, tort (including negligence), misrepresentation, restitution, breach of statutory duty or otherwise, shall not exceed £1,000,000. Nothing in this TOBA limits any liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

We are not liable to you for any loss of profits, loss of sales or business, loss of goodwill, business interruption, loss of revenue, indirect or consequential losses, or any losses arising out of or in connection with any act or omission by you or any third party at your direction, including any breach of this TOBA, or by you providing false, misleading, inaccurate or incomplete information.

Complaints

It is our intention to provide a high level of service to all of our clients. However, if something has gone wrong and you have reason to make a complaint about our service you should first contact us directly either using the contact details within this TOBA, or with the person handling your account. Our complaints procedure is available online at https://eleven-network.co.uk/complaints/ and final responses with an outcome and details of how to escalate are provided within 8 weeks. If we are unable to resolve your complaint, you should contact Acrisure.

If, after making a complaint to us and/or Acrisure, you may refer the matter subsequently to the Financial Ombudsman Service (“FOS”). You can contact FOS on 0800 023 4567 or online and further information is available at http://www.financial-ombudsman.org.uk/. If you refer any matter to FOS, your legal rights will not be affected and we or Acrisure may be required to transfer our files to FOS (which we will do without your consent).

We will provide a summary of our complaints handling procedures should you make a complaint which we cannot resolve informally and at any other time, upon your request.

Compensation arrangements

The services we provide to you as an Appointed Representative are covered by the Financial Services Compensation Scheme (“FSCS”). You may be entitled to compensation from FSCS (subject to applicable limits) if we cannot meet our obligations to you. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit.

For compulsory classes of insurance, insurance advising, and arranging is covered for 100% of the claim, also without any upper limit. The FSCS does not apply to consumer credit. Further information about compensation scheme arrangements is available from the FSCS on: - 0800 678 1100 or 020 7741 4100 or by visiting https://www.fscs.org.uk/

Money laundering/Proceeds of crime

We must verify the identity of all clients for whom we act before, or at the outset of, our business relationship with you. To do this, we will typically require a certified copy of your current signed passport together with two recent, up to date, utility bills or bank statements confirming your name and address. We may contact you to request this information and we ask that you respond promptly, as we may be unable to arrange or continue your insurance until verification is complete.

We are obliged to report to the National Crime Agency any evidence or suspicion of money laundering or terrorist financing at the first opportunity and we are prohibited from disclosing any such report or notification to you.

Prohibited and restricted business

We must also comply with applicable trade and economic sanctions regimes, which limits certain services we can provide. We will not provide any services to you, including collecting your premiums or paying your claims, if you or anyone insured under your policy has any connection with a Designated Territory, or if doing so would risk breaching any applicable sanctions laws or regulations. For this TOBA, "Designated Territory" means any country, region or territory subject to trade or economic sanctions under the laws or regulations of the United Kingdom, the European Union, the United Nations or the United States of America, including as at the date this TOBA was last revised: Cuba, Iran, North Korea, Syria, the region of Crimea, the Donetsk People's Republic region of Ukraine, the Luhansk People's Republic region of Ukraine, and the non-government controlled areas of the Kherson and Zaporizhzhia oblasts of Ukraine.

In addition, we shall not provide any services to you, including receiving or holding your premiums or paying your claims, if you or any person insured under your policy have any direct or indirect relationship with Cuba or Iran. We may notify you in writing of any additional territories to which this restriction applies from time to time, giving not less than 30 days' prior written notice.

You must notify us immediately if you or any person insured under your policy have, or may have, any relationship with any Designated Territory or any other sanctioned country. Failure to notify us may affect the validity of your cover and our ability to handle any claim you make.

Please contact us immediately using the contact details set out in this TOBA if you are unsure whether any of the above restrictions apply.

Adequacy of insurance values

You (as the policyholder) must ensure that all sums insured, and all applicable coverage, claim and policy limits are adequate for your needs. Whilst we seek to assist in establishing and maintaining insured values and indemnity limits, we cannot accept responsibility for their accuracy. It is strongly recommended that the appropriate Professional (e.g. Surveyor/Accountant) be consulted to ensure that the sums insured and limits under the policy are suitable for the risks you are insuring. Under-insurance in the event of a loss may lead to the claim not being met fully.

Conflicts of interest/Customers’ best interests

As insurance brokers we generally act as your agent in advising you, arranging your insurance and assisting you in the event of a claim; we will always act honestly, fairly, and professionally ensuring your best interests are our priority. In certain circumstances we may act for and owe duties of care to insurers and/or other parties.

Where we become aware of any actual or potential conflict of interest with our duty to you, we will inform you of the situation and the options available to you before we proceed.

Insurer security

The insurers we use are regulated and are required to have adequate capital resources. However, we cannot guarantee the solvency of any insurer we place business with. An insolvent insurer may be unable to pay claims or may be unable to pay them in full and you may have to pay a further premium to pay for alternative insurance cover.

Termination

You or we may terminate our authority to act on your behalf in connection with your insurance arrangements at any time. Notice of termination must be given in writing and will be without prejudice to the completion of any transactions already commenced. Any business currently in progress will be completed unless we receive instructions to the contrary.

Any premiums or fees outstanding will become payable immediately. In circumstances where we feel we cannot continue providing services to you, we will give you a minimum of 7 days’ notice in writing.

Law and jurisdiction

This TOBA shall be governed by and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Amendments

We may vary this TOBA at any time, with or without notice to you. Please check back regularly to ensure you are aware of the updated terms that apply as this TOBA may have changed since you initially took out your policy, and any subsequent changes will be binding on you.

Assignment

We may assign or transfer our rights under this TOBA to any third party at any time, with or without notice to you. We act on your behalf; not on behalf of any third party.

May2026 V1

What is a complaint

A complaint is defined by the FCA as:

“any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service or a redress determination, which:

(a) alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience; and

(b) relates to an activity of that respondent, or of any other respondent with whom that respondent has some connection in marketing or providing financial services or products, which comes under the jurisdiction of the Financial Ombudsman Service.

How to contact us with your complaint

Should you wish to contact us via email, please use network.compliance@eleven-network.co.uk. If you would like to speak to a member of the team, please contact us on 01844 340 210. Please note we are open

Monday to Friday – 9 am to 5:30 pm

Our commitment to you

We treat all complaints fairly and consistently to promptly determine the subject matter of the complaint and what action we need to take.

All complaints will be investigated by a suitably competent member of our team. Wherever possible, this responsibility will be allocated to a person who was not directly involved in the matter that is the subject of your complaint. The member of staff will either have the authority to settle your complaint or will have ready access to someone who has the authority.

We decide what remedial action or redress (or both) may be appropriate, taking into account all relevant factors.

You may contact us during our investigation. If the member of staff handling your complaint is not available, another member of our team will be able to help you.

We will aim to resolve your complaint within three business days after the date we receive it.

Where you have accepted our response to your complaint within three business days we will send you a summary resolution communication in which we:

• refer to the fact that you have made a complaint and inform you that we consider the complaint to have been resolved
• tell you that if you subsequently decide that you are dissatisfied with the resolution of the complaint you may be able to refer the complaint to the Financial Ombudsman Service (FOS)
• indicate whether or not we consent to waive the usual six-month time limit for referral to the FOS
• provide the website address of the FOS and refer to the availability of further information on the website of the FOS.

If we are unable to resolve your complaint within three business days, we will send you a written acknowledgement of your complaint within five business days, giving you the name or job title of the individual handling the complaint (together with a copy of these complaint handling procedures).

We will take appropriate steps to keep you informed of the progress of the measures we are taking to resolve the complaint.

By the end of eight weeks after receipt of your complaint, we will send you:

EITHER

• A final response which:
  • accepts your complaint and, where appropriate, offers redress or remedial action; or
  • offers redress or remedial action without accepting the complaint; or
  • rejects the complaint and gives reasons for doing so

We will also enclose a copy of the FOS’s standard explanatory leaflet, including website address of the FOS and inform you that if you remain dissatisfied with our response, you may now refer your complaint to the FOS and indicates if we consent to waive the usual six months’ time limit for referral to the FOS.

OR

• A response which:
  • Explains that we are still not in a position to make a final response, giving reasons for the delay and indicating when we expect to be able to provide a final response
  • Informs you that you may refer your complaint to the FOS if you are dissatisfied with the delay, encloses

a copy of the FOS’s explanatory leaflet with contact details and indicates whether we consent to waive the usual time limits for referral to the FOS.

If we cannot solve your complaint

Our final response letter will inform you that, if you remain dissatisfied with our response, you may refer your complaint to the FOS. The usual time limit for referrals to the FOS is six months from the date we issue our final response.

Contact FOS by telephone 0300 123 9 123 or 0800 023 4567, Monday to Friday – 8 am to 8 pm; Saturday – 9 am to 1 pm, or email complaint.info@financial-ombudsman.org.uk.

Further information is available regarding the FOS at www.financial-ombudsman.org.uk.

For small businesses to be an eligible complainant for the FOS they must fulfil the following criteria:

• It has an annual turnover of less than £6.5 million; and
• It employs fewer than 50 persons or it has a balance sheet total of less than £5 million, at the time that it refers the complaint.

If we know that a complainant is not eligible to refer to the FOS we will not refer to the FOS in our correspondence but we will explain how their complaint could be progressed if they remain dissatisfied with the resolution which we offer.

If the matter to which your complaint relates is the responsibility of another firm (for example an insurer), we will pass details to them, in writing, within five business days of receipt of your complaint and write to you to advise you of this.

Reli Risk Solutions Ltd is an Appointed Representative of Acrisure Eleven Network Limited (FRN 314593) (“Acrisure”).

In accordance with the General Data Protection Regulation (GDPR), we are committed to protecting the confidentiality and security of the information that you provide to us.

This Privacy Notice is intended to help you understand how we collect and use your information.

Who we are:

Reli Risk Solutions Limited

54B School Lane
Sprowston
Norwich
NR7 8TQ

T: 07814 775 444

E: ian.limeburner@relirisksolutions.co.uk

FRN: 1053109

For the purposes of GDPR, we are the Data Controller.

Why we need and how we use your personal information

We only collect, process, share and store your information where we have lawful grounds and when we have legitimate business reasons to do so. The lawful grounds will normally be in order to provide you with a Contract of Insurance.

We collect, process, share and store personal information to fulfil requests for quotes, products and services as part our insurance broking, claims handling and risk management business. It may also be used to verify your identity, to administer payments and to enable us to carry out anti-money laundering and other financial crime checks where required. Your Insurer, Finance Provider or other firms associated with processing your data may also carry out Credit Checks where necessary.

If you pay by instalments your information may also be used to arrange credit.

We may need to obtain special category personal data from you or about you such as information about medical conditions and any unspent criminal convictions. Our lawful grounds for processing such information is Substantial Public Interest.

If you do not provide the information required, we are unlikely to be able to arrange your insurance and may not be able to do any other business with you.

We may also monitor calls, emails, text messages and other communications with you. When you contact us, we may keep a record of that correspondence and any information provided to us during that or any subsequent communication.

Marketing

We would like to keep you updated about our relevant products and services by email, SMS and/or telephone. If we intend to use your data for such purposes, or if we intend to disclose your information to any third party for such purposes, we will only do so with your consent or where we have legitimate interest to do so.

Your consent will be obtained specifically at the appropriate time if required.

If you have already consented and wish us to stop using your information for this purpose or any other purpose, then please contact us.

Nature of personal information

Personal data is any information that may identify a living individual, including basic contact details of an individual within a corporate client.

Additionally, we may collect personal information such as name, contact details, date of birth, gender, marital status, financial details, employment details and other personal details depending on the nature of the insurance and other services we offer.

We may also collect, use, share and store sensitive personal information such as criminal convictions and medical conditions as necessary in relation to insurances such as motor, home, travel and health insurance. This information may be shared with insurers, insurance product providers and our third-party service providers to effect cover.

Sharing information

We will only supply your personal information to other parties where such a transfer is a necessary part of the activities that we undertake, where you give us consent or where we are required to do so by law or regulation (e.g. where the disclosure is necessary for the prevention and/or detection of crime).

As an intermediary we must disclose personal information to insurance companies, underwriting agencies, business partners and other parties to provide our products and services and to enable you to enter into insurance contracts.

Examples of other parties include other insurance intermediaries, loss adjusters, regulatory bodies, legal and accountancy firms involved in the claims handling process. We may also share your personal information with fraud prevention agencies such as the Claims and Underwriting Exchange   Register and Motor Insurance Anti-Fraud and Theft Register. We may pass information relating to your insurance policy and any incident to the operators of these registers, their agents and suppliers.

For motor insurance, we share information with the Motor Insurance Database (MID), which may be used to establish whether a driver is insured to drive a vehicle and/or for preventing or detecting crime. If you are involved in an accident in the UK or abroad, the MID may be searched to obtain relevant policy information. You can find out more at www.mib.org.uk

We may also disclose your information to service providers engaged to perform services on our behalf.

Such service providers are contractually restricted from using or disclosing the information we give them except as necessary to perform services on our behalf or to comply with legal requirements.

We share all personal data with Acrisure Eleven Network Limited, due to our regulatory arrangements.

We only share your information if we are satisfied that our partners or suppliers have sufficient measures in place to protect your information in the same way that we do.

We may also disclose personal information to new owners of our business if we are subject to a merger or acquisition. Disclosure may also be made to enable company audits, regulatory inspections or to investigate a complaint, suspicion of fraud or a security threat.

We never share your information outside our organisation for external marketing purposes.

You understand that we may disclose the information you provide to relevant other parties for the purposes described in this Notice.

Transfer of personal data outside the UK

Certain personal information held on our Information Technology systems may be transferred across geographical borders in accordance with applicable law, and in some cases outside of the UK or European Economic Area (EEA).

Transfers outside the UK or EEA are governed by standard contractual clauses or equivalent data transfer agreements to protect the security and confidentiality of personal information.

How long we keep information about you

We will keep your information for as long as it is required to enable us to provide quotations, administer your insurances, offer renewal and respond to any claims or complaints (which may arise after the period of insurance has expired).

This will usually be a minimum period of seven years or otherwise as determined by law or regulation.

Once we decide that we no longer need your information it will be securely and confidentially destroyed.

Your data protection rights

You have certain legal rights under UK data protection law and regulations, summarised as follows: -

• The right to be informed about our data processing activities, including through Privacy Notices such as this
• The right of access to the personal information we hold about you. To request a copy of this information you must make a subject access request in writing to us
• The right of rectification. You may ask us to correct any inaccurate or incomplete data within one month
• The right to erasure and to restrict processing. You have the right to have your personal data erased and to prevent processing except where we have a legal obligation to process your personal information. You should bear in mind that by exercising this right you may hinder or prevent our ability to provide products and services
• The right to data portability. If we are able, we may be able to provide you with your personal data in a structured format
• The right to object. You have rights in relation to automated decision making and profiling to reduce the risk that a potentially damaging decision is taken without human intervention. You can object to your personal data being used for direct marketing

If you want to invoke any of these rights, please write to us.

Contact details are available at the end of this Notice.

Withdrawal of consent

Where you have provided your specific consent to the use of personal data, you may withdraw that consent by contacting us. Contact details are available at the end of this Notice.

How to make a complaint

If you wish to make a complaint about how we hold or use your data, please contact us. Contact details are available at the end of this Notice.

If you are dissatisfied with how we deal with your complaint, you may contact the Information Commissioner's Office:

The Information Commissioner, Wycliffe House, Water Lane, Wilmslow Cheshire, SK9 5AF; Phone: 08456 30 60 60

Website: www.ico.gov.uk

Information from other sources

We may use legal public sources such as the electoral roll and other third-party sources, such as credit reference agencies, to obtain information about you; for example, to verify your identity or check your credit history.

We also obtain information about you from credit reference agencies and similar third parties. Some personal information may be provided to us by third parties such as insurance companies, other insurance intermediaries and motor vehicle licensing authorities.

In some cases, you will have previously submitted your personal information to them and given them approval to pass this information on for certain purposes.

Such information will only be obtained from reputable sources, which operate in accordance with GDPR.

We and/or other parties may use your information for purposes such as statistical and trend research and analysis, which may include computerised processes which profile you. Automatic profiling helps us understand, predict and forecast customer preferences and to improve the products and services we offer and to assess which products might be most suitable for you.

We may amend this Privacy Policy from time to time for example, to keep it up to date or to comply with legal requirements. The very latest version of this policy can be found at:

www.relirisksolutions.co.uk

How to contact us

For any questions or concerns relating to this Privacy Policy or our data protection practices, or to make a subject access or any other request regarding the information we hold, please contact us at:

Reli Risk Solutions Limited

54B School Lane
Sprowston
Norwich
NR7 8TQ

T: 07814 775 444

E: ian.limeburner@relirisksolutions.co.uk

FRN: 1053109